Browsing by Author "Okonkwo, E. Emmanuel"

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    An Assessment of User Satisfaction with Security Strategies in Selected Bus Terminals in Lagos, Nigeria
    (Covenant Journal of Research in the Built Environment (CJRBE) Vol.12, No.1, 2024-10) Ekhaese, Eghosa N.; Okonkwo, E. Emmanuel
    Public transportation systems, especially bus terminals, are critical for urban mobility but face significant security challenges due to high foot traffic and open access. This research aims to assess user satisfaction with security measures at four major bus terminals in Lagos, Nigeria. The study adopts a quantitative design, employing a purposive sampling method to select 400 users from a population of approximately 1,200 daily commuters. Out of these, 320 valid responses were obtained and analyzed using SPSS software. Analytical tools such as descriptive statistics and chi-square tests were utilized to explore the data. Key findings reveal that while there is a general awareness of security strategies, their perceived adequacy and availability vary. CCTV surveillance and physical security are widely recognized, yet measures like threat assessment are less familiar. Respondents rated CCTV surveillance as the most adequate, though all strategies positively impacted users' safety perceptions. Despite this, satisfaction levels indicate room for improvement. Recommendations include enhancing public awareness, continuous monitoring, and incorporating user feedback into security protocols. This multi-layered approach aims to foster a secure environment, boosting public confidence and efficient mobility. The study's insights are valuable for policymakers and security professionals in refining and implementing robust, user-centric security measures in public transportation systems.