College of Management and Social Sciences

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Author: search.filters.author.Falola, Hezekiah O.Start date: 2010

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Now showing 1 - 10 of 12
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    Total Quality Management and Organisational Resilience: A Conceptual Focus on the Nigerian Food and Beverage Sector
    (Covenant Journal of Entrepreneurship (CJoE) VoL 9 No2, 2025-08) Ufua, Daniel E.; Babalola, Omoniyi S.; Falola, Hezekiah O.; Kehinde, Segun; Pilo, Mikemina
    This study explored the impact of Total Quality Management (TQM) on organisational resilience. The study took on a conceptual approach, relying on the trend of findings and ideas from extant literature to understand the current practices of TQM in the Nigerian food and beverage sector. The study developed a suggested model for further improvement on current practices ofTQM implementation in the Nigerian food and beverage sector. This had factors including the emphasises on collaboration for the creative development of TQM approaches that meet the stakeholders' expectations. Others included the need for adequate legal system support to business relationships and obligations with partners and the relevance of human resource management development to address the fickle nature of stakeholders' expectations. This was coupled with the need for operational process evaluation to re-examine an operational process's potency to identify improvement areas and further development of their operations. The study concluded that the TQM organisation and its stakeholders to embrace the connectivity required for effective creativity and innovation needed to support. the implementation of TQM. This has the potential to facilitate the hedge and create respite to address identified challenges to the implementation ofTQM in the Nigerian food and beverage sector. Part of the recommendation was to adopt an empirical approach to explore the topic further and develop new findings to contribute to TQM development in the Nigerian context.
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    Strengthening financial motivation and job performance of the Nigerian bankers: The mediating role of workplace mi.ndfuh1ess and employ ees' happiness
    (Humanities and Social Sciences Letters 2025 VoL 13, No, 2025) Igbinoba, Ebeguki; Falola, Hezekiah O.; Joel, Opeyem; Onayemi, Oluwakemi
    This study explored the relationships between financial motiYation, worli:place happiness, mindfulness, and job performance in the Nigerian banking industry. Data was collected fi·om 420 employees using self-administered questionnaires and analysed vvith Smart PLS 4.0. T he results showed that financial motivation was positively related to job performance. At the same time, workplace happiness and mindfulness were also positiYely associated with job performance and mediated the relationship between financial motivation and job performance. The result emphasizes workplace mindfulness and employees' happiness as crucial mediators of financial motiYation and hence influences job performance. These findings support the importance of intrinsic motiYation factor s, such as workplace happiness and mindfulness in enhancing job performance. The study concludes that employee happiness is not solely a product of financial motiYation. Employers should talie \·arious factors, including social support and a conducive working environment into account when developing strategies to promote workplace happiness. The findings suggest that increasing financial motiYation through targeted incentives can significantly improYe job performance among Nigerian bankers, especially when complemented with other forms of work mindfulness practice and promoting employees' happiness.
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    Re-evaluating the Impact of Product Quality Consistency on Customer Satisfaction: Insights from Coca-Cola, Nigeria
    (Covenant Journal of Business and Social Science Vol. 15, No. 2, 2024-12) Ufua, Daniel E.; Babalola, 0moniyi, S.; Falola, Hezekiah O.; Gudeta, Konjit Hailu
    The effect of product quality consistency on customer satisfaction at Coca-Cola Nigeria, which focuses on its Lagos State operations, was investigated in this study. In a highly competitive market, customer satisfaction is influenced by various factors, including product quality, pricing, and brand image. Despite Coca-Cola's established reputation, understanding the direct impact of product quality consistency on customer satisfaction and loyalty in the Nigerian context still needs to be explored. This study addresses this gap by examining how product quality consistency shapes customer experiences and satisfaction. The research employs a descriptive approach, utilising a survey of 271 Coca-Cola consumers in Lagos State. Data were analysed using structural equation modelling to assess the relationship between product quality consistency and customer satisfaction across three key dimensions: perceived quality, accessibility, and feedback. The results indicate strong positive relationships, with path coefficients of 0.399 (p < 0.000) for accessibility, 0.394 (p < 0.000) for feedback, and 0.331 (p < 0.000) for perceived quality. These findings underscore the importance of consistent product quality in enhancing customer satisfaction. The study recommends that Coca-Cola Nigeria prioritise maintaining high standards of product quality while also considering other factors, such as pricing and brand image, to boost customer loyalty. Limitations include the focus on Lagos State, and future research could explore similar relationships in other regions of Nigeria. This study contributes to the existing literature on quality consistency and customer satisfaction, providing actionable insights for companies seeking to improve their competitive edge through customer-centric strategies.
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    Exploring Technology Innovations for Improved Line Managers' Job Engagement in a New World of Work: Empirical Evidence from Government Parastatals in Nigeria
    (Covenant Journal of Business & Social Sciences (CJBSS), VoL 14, No.2,, 2023) Falola, Hezekiah O.
    This study examines the influence of technology innovations on line managers' engagement in the world of work. Two hundred and thirty-four (234) line managers were surveyed, out of which two hundred and seventeen (217) copies of the questionnaire were returned and used for the analysis. Smart PLS (3.0) was used for the analysis. Findings show that telecommuting, work process automation, mobile collaboration, and gamification significantly influence line managers' job engagement. The study recommended that public parastatals should leverage technological innovations to improve line managers' job engagement. However, line managers must also understand their critical roles as professionals to take advantage of technological innovations for improved job engagement.
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    Tripartite relationships between frontline managers’ competencies, wellbeing initiatives, and perceived job engagement in a developing economy
    (International Journal of Innovative Research and Scientific Studies, 7(3), 2024) Falola, Hezekiah O.; Joel, Opeyemi; Efe-Imafidon, Emmanuel; Onyia, Valerie
    The main objective of this study is to investigate the tripartite relationships between frontline managers' competencies, wellbeing initiatives, and perceived job engagement in some selected manufacturing firms in Nigeria. Based on a sample size of four hundred and ninety-nine (499) frontline managers drawn from selected manufacturing firms, smart partial least squares (SMART PLS) 3.0 was adopted to show the relationships among frontline managers' competencies, wellbeing initiatives, and perceived job engagement in the world of work. The statistical results show that the dimensions of front-line managers' competencies, significant change-management skills, employee relations, business savvy, and problem-solving skills, greatly influenced job engagement, while components of talent wellbeing initiatives mediate the relationship between front-line managers' competencies and job engagement. The study recommends that frontline managers adopt a continuous competency evaluation approach, focusing on frequent evaluations to identify areas of improvement and potential for development. As a means of developing a resilient and competent managerial workforce, it emphasises the significance of specifically designed wellbeing programmes that address the difficulties associated with their jobs. Organisations may foster a good work environment that improves wellbeing in general and supports long-term, productive engagement. Existing literature that focused on the frontline managers' competency theme in the manufacturing industry scarcely examined the processes critical to wellbeing initiatives and perceived job engagement in the manufacturing industry. As a result, the present study uses a moderating variable of employee wellbeing initiatives to explain how frontline managers’ competencies foster job engagement.
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    THE INFLUENCE OF CONSUMER BEHAVIOR ANALYTICS ON PROMOTING INCLUSIVE AND SUSTAINABLE ECONOMIC GROWTH: ALIGNING WITH SDG 9
    (Centrum Badań i Innowacji Pro-Akademia, 2025) Kehinde, Oladele; Kehinde, Segun; Falola, Hezekiah O.; Deborah, Aka; Adebayo, Olufunke; Adesanya, Oluwatoyin Deborah; Kehinde, Kemi; Kehinde, Tola
    This study investigates the role of consumer behavior analytics in promoting inclusive and sustainable economic growth, aligning with Sustainable Development Goal 9 (SDG 9). Using a mixed-methods approach that combines qualitative insights with quantitative analysis of data from 500 Businesses across diverse economic sectors, the research explores how advanced analytics tools such as predictive modeling, sentiment analysis, and purchasing trend evaluations can influence business practices, foster innovation, and drive sustainable industrialization. Correlation and regression analyses demonstrate significant relationships between the use of consumer behavior insights and the adoption of sustainable business strategies, including eco-friendly production methods and equitable labor practices. Findings reveal that organizations leveraging consumer analytics not only enhance operational efficiency but also contribute to building resilient infrastructure and fostering inclusive industrial growth. This research provides actionable insights for business leaders and policymakers seeking to leverage consumer behavior analytics as a strategic tool for achieving inclusive and sustainable economic progress.
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    Re-evaluating the Impact of Product Quality Consistency on Customer Satisfaction: Insights from Coca-Cola, Nigeria
    (Coveanant Journal of Business and Social Sciences (CJBSS) Vol. 15, No. 2, 2024-12) Ufua, Daniel E.; Babalola, 0moniyi, S.; Falola, Hezekiah O.; Gudeta, Konjit Hailu
    The effect of product quality consistency on customer satisfaction at Coca-Cola Nigeria, which focuses on its Lagos State operations, was investigated in this study. In a highly competitive market, customer satisfaction is influenced by various factors, including product quality, pricing, and brand image. Despite Coca-Cola's established reputation, understanding the direct impact of product quality consistency on customer satisfaction and loyalty in the Nigerian context still needs to be explored. This study addresses this gap by examining how product quality consistency shapes customer experiences and satisfaction. The research employs a descriptive approach, utilising a survey of 271 Coca-Cola consumers in Lagos State. Data were analysed using structural equation modelling to assess the relationship between product quality consistency and customer satisfaction across three key dimensions: perceived quality, accessibility, and feedback. The results indicate strong positive relationships, with path coefficients of 0.399 (p < 0.000) for accessibility, 0.394 (p < 0.000) for feedback, and 0.331 (p < 0.000) for perceived quality. These findings underscore the importance of consistent product quality in enhancing customer satisfaction. The study recommends that Coca-Cola Nigeria prioritise maintaining high standards of product quality while also considering other factors, such as pricing and brand image, to boost customer loyalty. Limitations include the focus on Lagos State, and future research could explore similar relationships in other regions of Nigeria. This study contributes to the existing literature on quality consistency and customer satisfaction, providing actionable insights for companies seeking to improve their competitive edge through customer-centric strategies.
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    Exploring Technology Innovations for Improved Line Managers' Job Engagement in a New World of Work: Empirical Evidence from Government Parastatals in Nigeria
    (Covenant Journal of Business & Social Sciences (CJBSS), VoL 14, No.2,, 2023) Falola, Hezekiah O.
    This study examines the influence of technology innovations on line managers' engagement in the world of work. Two hundred and thirty-four (234) line managers were surveyed, out of which two hundred and seventeen (217) copies of the questionnaire were returned and used for the analysis. Smart PLS (3.0) was used for the analysis. Findings show that telecommuting, work process automation, mobile collaboration, and gamification significantly influence line managers' job engagement. The study recommended that public parastatals should leverage technological innovations to improve line managers' job engagement. However, line managers must also understand their critical roles as professionals to take advantage of technological innovations for improved job engagement.
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    Tripartite relationships between frontline managers’ competencies, wellbeing initiatives, and perceived job engagement in a developing economy
    (International Journal of Innovative Research and Scientific Studies, 7(3), 2024) Falola, Hezekiah O.; Joel, Opeyem; Efe-Imafidon, Emmanuel; Onyia, Valerie
    The main objective of this study is to investigate the tripartite relationships between frontline managers' competencies, wellbeing initiatives, and perceived job engagement in some selected manufacturing firms in Nigeria. Based on a sample size of four hundred and ninety-nine (499) frontline managers drawn from selected manufacturing firms, smart partial least squares (SMART PLS) 3.0 was adopted to show the relationships among frontline managers' competencies, wellbeing initiatives, and perceived job engagement in the world of work. The statistical results show that the dimensions of front-line managers' competencies, significant change-management skills, employee relations, business savvy, and problem-solving skills, greatly influenced job engagement, while components of talent wellbeing initiatives mediate the relationship between front-line managers' competencies and job engagement. The study recommends that frontline managers adopt a continuous competency evaluation approach, focusing on frequent evaluations to identify areas of improvement and potential for development. As a means of developing a resilient and competent managerial workforce, it emphasises the significance of specifically designed wellbeing programmes that address the difficulties associated with their jobs. Organisations may foster a good work environment that improves wellbeing in general and supports long-term, productive engagement. Existing literature that focused on the frontline managers' competency theme in the manufacturing industry scarcely examined the processes critical to wellbeing initiatives and perceived job engagement in the manufacturing industry. As a result, the present study uses a moderating variable of employee wellbeing initiatives to explain how frontline managers’ competencies foster job engagement.
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    THE INFLUENCE OF CONSUMER BEHAVIOR ANALYTICS ON PROMOTING INCLUSIVE AND SUSTAINABLE ECONOMIC GROWTH: ALIGNING WITH SDG 9
    (Centrum Badań i Innowacji Pro-Akademia, 2025) Kehinde, Oladele; Kehinde, Segun; Falola, Hezekiah O.; Adebayo, Olufunke; Adesanya, Oluwatoyin Deborah; Kehinde, Kemi; Kehinde, Tola
    This study investigates the role of consumer behavior analytics in promoting inclusive and sustainable economic growth, aligning with Sustainable Development Goal 9 (SDG 9). Using a mixed-methods approach that combines qualitative insights with quantitative analysis of data from 500 Businesses across diverse economic sectors, the research explores how advanced analytics tools such as predictive modeling, sentiment analysis, and purchasing trend evaluations can influence business practices, foster innovation, and drive sustainable industrialization. Correlation and regression analyses demonstrate significant relationships between the use of consumer behavior insights and the adoption of sustainable business strategies, including eco-friendly production methods and equitable labor practices. Findings reveal that organizations leveraging consumer analytics not only enhance operational efficiency but also contribute to building resilient infrastructure and fostering inclusive industrial growth. This research provides actionable insights for business leaders and policymakers seeking to leverage consumer behavior analytics as a strategic tool for achieving inclusive and sustainable economic progress