Department of Building Technology

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    Modelling client and construction firm barriers hindering social client relationship management system implementation in the built environment
    (Architectural Engineering and Design Management (Taylor and Francis), 2023-11) Ojelabi, Rapheal; Adedeji, Afolabi; Oyeyipo, Opeyemi; Ogunrinde, Olugbenro
    The need to foster a strong relationship in the construction industry is vital due to the level of dependency among stakeholders in the sector. The social CRM system has been deployed as a relationship tool in most sectors, but its infusion in the construction industry is not resounding. Hence, the study investigates the barriers to Social Client Relationship Management application in fostering sustainable relationships among construction stakeholders. It models the relationships between the associated barriers between the client and the construction organisations affecting the implementation of social CRM systems. A quantitative research approach was adopted, and a face-to-face questionnaire survey was conducted on 200 construction experts selected from 40 construction projects in Lagos Island. The targeted construction experts were elicited for the survey using purposive sampling techniques. Data from the survey were analysed using SPSS 21 data analytics techniques like frequencies and percentages. Also, the study used SmartPLS (v.3.2.3) to develop the structural model. Findings from the study revealed a strong relationship between the significant factors associated with the clients and construction organisation hindering Social CRM system implementation in the built environment. The findings can assist built environment stakeholders in developing strategies to control the factors associated with the client and construction organisation militating against Social CRM implementation in the construction industry.
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    Diagnosing Government Responsibilities in the Implementation of Public-Private Partnership System for Infrastructure Procurement
    (International Journal of Sustainable Development and Planning Vol. 20, No. 6, 2025-06) Ojelabi, Rapheal A.; Oyenubi, Adebayo; Oyeyipo, Opeyemi
    Public-Private Procurement is a system that allows for collaboration between the government and private partners in infrastructure provision. However, researchers argued that the successful implementation of the procurement option rested more on the government's shoulders. Hence, the study aims to identify critical government roles and investigate their importance and performance in PPP projects in Nigeria using a survey approach. The targeted respondents are PPP stakeholders operating in Lagos and Abuja. However, due to the absence of comprehensive lists of the PPP stakeholders involved in PPP projects in Nigeria, a project based approach was used in attaining the representative samples for the study, including contractors, consultants, concessionaires, government agencies, and financiers. About 384 copies of questionnaires were randomly distributed to the sample representatives, and 274 copies were retrieved. The data generated were analyzed using descriptive and inferential statistical tools. Findings showed that all the roles identified are critical and showed significant interrelationships with each other. However, the government's performance in the highlighted roles is unsatisfactory, and recommendations were made on its shortfall.