IMPACT OF ELECTRONIC BANKING TECHNOLOGY ON CUSTOMERS’ SATISFACTION AND ECONOMIC GROWTH IN NIGERIA
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IAEME
Abstract
Description
Various researchers have studied the impact of e-banking on banks’ performance,
banks’ profit, and e-banking challenges, but this study is looking at its impact on both
customers’ satisfaction and economic growth. The methodology employed for testing
the hypotheses is a statistical parametric test called Pair Sample t-test through the use
of SPSS statistical package. The study rejects both null hypotheses which mean that ebanking
has improved both customers’ satisfaction and caused economic growth in
Nigeria. The study recommends adequate legislation on all aspects of e-banking so that
both the operators of the system and the public can be adequately protected. Also, banks
should charge low or no fees for e-banking services in order to motivate their customers
to take advantage of e-banking services.
Keywords
HF Commerce, HJ Public Finance