Total Quality Management and Organisational Resilience: A Conceptual Focus on the Nigerian Food and Beverage Sector

Abstract

This study explored the impact of Total Quality Management (TQM) on organisational resilience. The study took on a conceptual approach, relying on the trend of findings and ideas from extant literature to understand the current practices of TQM in the Nigerian food and beverage sector. The study developed a suggested model for further improvement on current practices ofTQM implementation in the Nigerian food and beverage sector. This had factors including the emphasises on collaboration for the creative development of TQM approaches that meet the stakeholders' expectations. Others included the need for adequate legal system support to business relationships and obligations with partners and the relevance of human resource management development to address the fickle nature of stakeholders' expectations. This was coupled with the need for operational process evaluation to re-examine an operational process's potency to identify improvement areas and further development of their operations. The study concluded that the TQM organisation and its stakeholders to embrace the connectivity required for effective creativity and innovation needed to support. the implementation of TQM. This has the potential to facilitate the hedge and create respite to address identified challenges to the implementation ofTQM in the Nigerian food and beverage sector. Part of the recommendation was to adopt an empirical approach to explore the topic further and develop new findings to contribute to TQM development in the Nigerian context.