Design and Implementation of a Mobile Express Delivery System
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Abstract
Description
Express delivery services in the world today have advanced greatly in developed
countries with the use of information and communication technology (ICT) product and services.
Meanwhile, most courier companies particularly the indigenous ones in the developing countries
including Nigeria still have many problems in the delivery chain of courier services operations. The
existing express delivery system lack mobile facilities for customers to lodge complains and track
shipment on the move and courier agents are not able to access courier information while on the
field. This paper presents the design and implementation of a Mobile Express Delivery System
(EDS) on a WAP-enabled platform to enable courier customers perform various operations via
mobile device such as tracking of shipment, checking account statement and lodging complaints.
The Mobile EDS provides the courier customers a means of tracing/tracking shipment, lodging of
complaints and making financial transactions on shipment. It also assists the courier staff to
effectively manage courier related data with a mobile phone. The system is therefore able to
enhance time, efficiency and documentation management for the customer and courier staff.
Keywords
QA75 Electronic computers. Computer science