STRATEGIC STAKEHOLDER ENGAGEMENT ON ORGANISATIONAL PERFORMANCE: A STUDY OF SELECTED NON-GOVERNMENTAL ORGANISATIONS IN SOUTH-WEST, NIGERIA

Abstract

The study investigated the relationship between stakeholder involvement and performance of selected non-governmental organisations (NGOs) in South-West Nigeria. The study was driven by funding instability, insufficient stakeholder coordination, inefficient use of resources, and stakeholder dissatisfaction. A quantitative correlational research design was used with 335 staff/volunteers from the selected NGOs in Ogun and Lagos States, who were selected using questionnaires. Descriptive statistics and Partial Least Squares Structural Equation Modelling (PLS-SEM) were used to analyse the data in the present study. The results indicated that the strategic identification, analysis, influence, and engagement of stakeholders had a significant and positive effect on the organisation's performance. Stakeholder analysis contributed to a more effective programme and, in particular, to stakeholder satisfaction. The study found that strategic stakeholder engagement is an essential factor in the performance of NGO workers and could lead to greater sustainability, efficiency, programme impact, and trust in the NGO. It suggests that stakeholder mapping, feedback and inclusive engagement practices need to be improved to boost organisational performance. Keywords: