ELECTRONIC BANKING AND CUSTOMERS’ SATISFACTION ON TELECOMMUNICATION IN SELECTED DEPOSIT MONEY BANKS IN OTAOGUN STATE
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Abstract
Description
Electronic banking has contributed to the unemployment rate in the
country due to the replacements of human labor with machines. Thus, this
study seeks to empirically examine the effects of electronic banking on
mobile telecommunication customer satisfaction in Nigeria. The primary
source of data was used for the study through the administration of
questionnaires to the customers of the telecommunication companies.
Regression analysis was used to analyze the hypothesis with the aid of the
statistical package for social science (SPSS) version 23. The study found
that electronic banking channels have significantly affected customer’s
satisfaction. The study recommends that the problem of financial
exclusion should be alleviated such that businessmen that have limited
literacy level should be captured in the e-banking channels by galvanizing
new and innovative e-payment platforms in various voice prompt local
dialects to encourage the informal sector to be part of the online-payment
processes.
Keywords
HG Finance