Information Communication Technology and Employees’ Job Satisfaction: A Critical Interrogation

Abstract

Scholars and practitioners of personnel management have in recent times become interested in the factors that enhance job satisfaction in organisations. This is born out of the fact that an employee’s satisfaction with their job is significant to the success of any organisation. Job satisfaction is critical to an employee’s motivation, performance, and organisational productivity. A crucial factor for global influence in the last two decades is the information revolution. Information and Communication Technology (ICT) has altered the spheres of life and organisations across the world. Studies have shown that ICTs can enhance administrative efficiency and operational performance of organisations, high productivity. However, regardless of this widespread great relevance of ICT, there is still limited knowledge about the impacts that it has on employees and job satisfaction. Study results indicate that ICT positively impacts job satisfaction, but when directly or indirectly misused, job dissatisfaction sets in. With this, ICT implication for job satisfaction requires further investigation. This study, therefore, aims at interrogating the impacts of ICT on job satisfaction. Data obtained from relevant journals, books, internet resources, seminars and conference papers were systematically reviewed and analysed.