Technology and Service Quality in the Banking Industry: An Empirical Study of Various Factors in Electronic Banking Services

Simple item page
dc.creatorAkinyele, S.T., Olorunleke, K.
dc.date2010
dc.date.accessioned2025-04-01T15:34:36Z
dc.descriptionTechnology-based self service has greatly changed the way that service Firms and consumers interact and are raising a host of research and practice issues relating to the delivery of e-service which has become increasingly important not only in determining the success or failure of electronic commerce but also in providing consumers with a superior experience with respect to the interactive flow of information. The purpose of this research study was to establish the relationship between technology and service quality in the banking industry in Nigeria. The research was carried out through a cross sectional smvey design which questioned respondents one e-banking services. The population of study mainly constituted of customers of Oceanic bank within Lagos metropolis and its environs. The respondents of the study were customers of banks using e-banking services (internet banking, mobile banking and AIM). The sample in this study consisted of 120 respondents who are users of thee-banking services. The data collected was analyzed by use of frequency, percentage, means and correlation analysis. The findings revealed that secure services as the most important dimension, followed by convenient location of AIM, efficiency (not need to wait, ability to set up accounts so that the customer can perform transactions immediately, accurately of records, user friendly, ease of user, complaint satisfaction, accurate transactions and operation in 24 h).
dc.formatapplication/pdf
dc.identifierhttp://eprints.covenantuniversity.edu.ng/1754/
dc.identifier.urihttps://repository.covenantuniversity.edu.ng/handle/123456789/39686
dc.languageen
dc.subjectH Social Sciences (General)
dc.titleTechnology and Service Quality in the Banking Industry: An Empirical Study of Various Factors in Electronic Banking Services
dc.typeArticle

Files

Original bundle

Now showing 1 - 1 of 1
No Thumbnail Available
Name:
Technology and Service Quality in the Banking Industry.pdf
Size:
468.36 KB
Format:
Adobe Portable Document Format
Download

Collections

EPrint