A Performance Evaluation of Impact of Information Technology on Nigeria Banks
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Abstract
Description
The banking sector of the economy has realised that banking requires prompt
delivery of services, efficiency and automation of banking operations. This has
prompted many Banks in Nigeria to invest huge sums of money in Information
Technology to enhance their performance and offer comprehensive nation-wide
services to their customers. This paper is a research to determine if the information
technology employed by banks is performing to expectation. A survey was conducted·
amongst banks in Nigeria. A Likert format questionnaire instrument, which was a .: .
hybrid, adapted from Ron Weber IT performance Evaluation technique was designed
and administered among bank staff in 34 banks within Lagos metropolis to ascertain
the status of huge investment on IT in their banks. The questionnaire was analysed
using simple percentage and Chi square statistical techniques. It was found that the
information technology employed by Nigerian Banks have been performing to
expectation, but with occasional downtime.
Keywords
HG Finance, HJ Public Finance